| Session 4: Remedy Out-of-the-Box |
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Date:
| Monday, March 27, 2006
| Time:
| 8:30 am – noon
| Location:
| Publishing & Distribution Large Conference Room
550 Airport Road, Salem, Oregon
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Facilitator:
| Melody Riley
Janet Gerling
| Participants:
| IT Asset Coordinators
IT Procurement Staff
Help Desk/Service Desk Representatives
SDC Representatives
TSC Technical Writer
Pilot Remedy Application Administrator
| Special Guests:
| Stephanie Reppert, Remedy BMC
Kurt Risley, Senior Solutions Consultant, BMC
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Agenda
| Topic
| Presenter
| Length
| Outcome
| 1
| Welcome
| M. Riley
| 8:30 a.m. – 8:35 a.m.
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| 2
| BMC reviews Remedy out-of-the-box (Help Desk, Asset Management and Change Management)
| S. Reppert & Kurt Risley
| 8:35 a.m. – 9:35 a.m.
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| 3
| Break
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| 9:35 a.m. – 9:45 a.m.
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| 4
| Remedy and relationship with ITIL; focus on the CMDB
| S. Reppert & Kurt Risley
| 9:45 a.m. – 10:45 a.m.
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| 5
| Break
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| 10:45 a.m. – 11:00 a.m.
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| 6
| Begin to compare Remedy Asset Management out-of-the-box with State of Oregon IT Asset Management policy.
| M. Riley
S. Reppert & Kurt Risley
| 11:00 a.m. -11:30 a.m.
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| 7
| Questions and Answers
| BMC, M. Riley
| 11:30 a.m. - noon
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Homework Assignment:
| Complete the process homework worksheet and be ready to share at the next session.
| Due Date:
| April 3, 2006
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