| Session 2: Academy Kick-off |
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ITSMImplementation Academy
Academy Kick-off
Session 2
Date:
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Monday, March 13, 2006
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Time:
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8:30 am – 12:00 noon
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Location:
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Publishing & Distribution Large Conference Room
550 Airport Road, Salem, Oregon
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Facilitator:
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Melody Riley
Janet Gerling
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Participants:
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IT Asset Coordinators
IT Procurement Staff
Help Desk/Service Desk Representatives
SDC Representatives
TSC Technical Writer
Pilot Remedy Application Administrator
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Special Guests:
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Mike Zanon, Interim State CIO
Sean McSpaden, Enterprise IT Investment Manager
Mark Reyer, State Data Center Manager
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Agenda
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Topic
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Presenter
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Length
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Outcome
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1
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Welcome—The importance of IT Service Management & the Academy
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M. Zanon
S. McSpaden
M. Reyer
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15 minutes
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2
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Review & Approval of Group Academy Charter & Updated Schedule
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M. Riley
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30 minutes
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Approved Academy Charter
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3
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Group Working Principles
Roles & Responsibilities
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M. Riley (lead)
Group
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30 minutes
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Approved Working Principles
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4
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Group Brainstorm Results and apply MoSCoW rules
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M. Riley
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2 hours
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List of ITSM Expectations with MoSCoW rules applied.`
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Homework
Assignment:
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- Identify all the participants and special guests.
- Be ready to share your agency’s current process diagrams in incident, problem, asset and change management processes and discuss any IT metrics reports that are generated…use the homework worksheet to complete this assignment.
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Due Date:
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Monday, March 20, 2006 at 8:30 am
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