| Session 1: Pre-academy |
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Date:
| Monday, March 6, 2006
| Time:
| 8:30 am – 12:00 noon
| Location:
| Publishing & Distribution Large Conference Room
550 Airport Road, Salem, Oregon
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Facilitator:
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Melody Riley
Janet Gerling
| Participants:
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IT Asset Coordinators
IT Procurement Staff
Help Desk/Service Desk Representatives
SDC Representatives
TSC Technical Writer
Pilot Remedy Application Administrator
| Special Guests:
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None
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Agenda
| Topic
| Presenter
| Length
| Outcome
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1
|
Welcome
(IRM 107-004-010)
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J. Gerling
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30 minutes
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2
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Review Academy Overview
- Pilot Proof of Concept document
|
M. Riley
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15 minutes
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3
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Academy Framework & Tools
ITSM Overview Presentation
ITIL Overview Presentation
- Dynamic Systems Development Methodology
- Project Management
- Remedy ITSM
- ITSM Academy Repository
- IT Infrastructure Library
|
M. Riley (lead)
J. Gerling
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2 hours
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4
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Building the ITSM Academy Charter including commitment to academy schedule and completion date.
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Group
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30 minutes
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Draft ITSM Academy Charter
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5
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Next Steps— brainstorm worksheet
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M. Riley
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10 minutes
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Homework
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