| Benefits |
|
|
 |
|
|
Oregon wants to give better government service at less cost so it can be a better place to live and do business. Electronic government (e-government) is a great, forward-thinking way for Oregon to do this. Using e-government, citizens and companies can more easily do business with Oregon´s government and get what they need to make smart, informed decisions.
|
| To Citizens |
|
More Convenience
Everyone expects more services online. You don´t want to wait in a line for an hour to spend five minutes at a counter. We can save you time and energy by putting those services on the Internet. You don´t have to miss work to do business during "government hours." You can do business anytime you want, anywhere you want. We come to you so you can even do business from the privacy of your own home.
Better Customer Service
You rarely need help with routine transactions. E-government lets agencies focus on things you usually need help with. These include:
- Explaining complex policies
- Translating English for people who don´t speak it well
- Providing assistance for disabled or otherwise challenged people
- Providing up-to-date news.
More Information Access
Not all decisions are made between 8 a.m. and 5 p.m. during a weekday. If you are looking for a house, you may want information about an area during a weekend. E-government gives you 24-hour access to this and other information.
Using the Internet also makes finding the information easier. By using a standard look and feel, you know where to find specific types of information on a Web page, such as contact information.
If you have a question and you don´t know which agency to ask, use our new and improved search function. The search function will find state Web pages that have information about your question. You can look through just those Web sites to get your answers. You don´t have to wade through thousands of items that have no relevance to what you want to know.
|
| To Businesses |
|
Lower Costs
E-government saves companies money. Whenever your employees must drive to a government office or wait in a line, you lose productive time from them. Lost productivity is spent money. If your employees need more than one trip, then each trip is spent money. Putting services on the Internet gets rid of the driving time and time spent waiting in a line. With Oregon´s e-government system, return trips are just a few mouse clicks. Employees have more productive time in the office.
Most companies have Internet access. You don´t need to buy any more equipment or software to use Oregon´s e-government system. You don´t need any training either.
More Information Access
Your company must have information to make wise business decisions for their future. Oregon´s government collects a great deal of information on economic, demographic, and other trends. Much of this information is available on the state Web site. Access to this information can help you make decisions for your company that will lead to greater success.
Using the Internet also makes finding the information easier. By using a standard look and feel, you know where to find specific types of information on a Web page, such as contact information.
If you have a question and you don´t know which agency to ask, use our new and improved search function. The search function will find state Web pages that have information about your question. You can look through just those Web sites to get your answers. You don´t have to wade through thousands of items that have no relevance to what you want to know.
|
| To the State |
|
Decreased Cost
State Web sites will be managed through a content management tool. This tool makes it easier to make changes on agency Web pages. This, in turn, reduces the time and energy required to keep agency Web pages up-to-date.
The E-Government program also consolidates hardware and software needed to create and update state Web sites. This reduces licensing fees and increases the ability of the state to maintain its Web sites.
In addition, the E-Government program is providing a powerful Web tool to meet the most common agency needs. This means that agencies no longer have to find their own answers to their online needs. We are reducing the need for 70+ individual platforms to one platform. Development only needs to be done once and then it is available to all agencies. This reduces costs for the state and for the taxpayer.
Agencies may have additional needs to be met by our platform. We provide the knowledge and skills to create applications to meet those needs. Once an application has been developed for one agency, others will be able to use it as well. This sharing reduces costs for the state and for the taxpayer.
Increased Efficiency
Online transactions are faster than face-to-face transactions. Paper processing is automated, reducing time and the risk of clerical errors. This allows state agencies to focus on providing better service for the customer.
Increased Esteem
E-government makes the state more responsive to everyone´s needs. This will help the public see the government as a positive force in their lives.
|
|
|
|
